Good Job Descriptions Can Save Your Bacon
There's nothing sexier than a good job description. Well, it’s really true. Good job descriptions can save your bacon in a lot of ways and save you time and money….and there’s nothing sexier than that!
Are You Actively Listening With Focus?
Ever have a customer say that to you when you were supposed to be providing great service? Are you actively listening? Perhaps you are just listening. How do you know the difference? Q: I’m [...]
Bad Payroll and Timekeeping Records Can Screw You
Q: We recently discovered that several of our managers were not keeping accurate records of work hours for non-exempt employees. Should we be concerned about these incomplete records?
The Beauty and Beastliness of Customer Focus
Sales training comes in all shapes and sizes and it’s a continuous process that requires a lot of TLC. Many programs explain the technical aspect of the sales process, like how to overcome [...]